Housekeeping Manager

Position Summary The Housekeeping Manager is the day-to-day operational leader of housekeeping team, responsible for ensuring that every common area, amenity space, and tenant-adjacent environment is maintained at a standard that reflects the building's Class X positioning. This is a hands-on leadership role: you lead by example, hold your team accountable to measurable standards, and take personal ownership of the building's presentation quality. At the company, the lobby is not clean unless it is immaculate - and your team delivers on that every single day.
Duties • Team Leadership: Hire, train, supervise, and evaluate housekeeping staff. Assign tasks, monitor daily performance, and provide real-time coaching and feedback. Build a team culture where high standards are understood, expected, and consistently met. • Cleanliness & Presentation Standards: Own the cleanliness standard for all Rivani's common areas, amenity spaces, back-of-house corridors, lobbies, fitness facilities, and any applicable tenant areas. Establish cleaning protocols for each space and ensure adherence without exception. • Scheduling & Coverage: Develop and manage daily, weekly, and event-based cleaning schedules to always ensure complete coverage. Coordinate with the front desk, maintenance, and events teams to anticipate and respond to building activity. • Inventory & Procurement: Manage the full inventory of cleaning supplies, chemicals, equipment, and linens. Maintain appropriate stock levels, ensure proper storage and SDS compliance, and support cost-effective procurement aligned with budget parameters. • Quality Control & Inspections: Conduct regular, documented inspections of all cleaned areas. Identify deficiencies and address them immediately. Implement corrective protocols and track improvement over time. Maintain inspection records as part of Rivani's quality management documentation. • Equipment Management: Ensure all housekeeping equipment is clean, functional, and properly ma...