Implementation Specialist
The Implementation Specialist at Block (Square) is a pivotal member of the Global Seller Onboarding team, dedicated to ensuring that sellers can fully leverage Square's products and services. This role involves close collaboration with Sales & Account Management, Product Specialists, and Product Marketing Managers to deliver a seamless merchant experience and provide valuable input into product roadmaps for customer-facing developer products. Additionally, the Implementation Specialist plays a key role in merchant discovery and leads the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.
In this role, the Implementation Specialist is responsible for guiding sellers through the onboarding process, ensuring they start transacting with Square quickly and confidently. This includes leading seller-facing scoping and onboarding calls, delivering tailored training content, and providing ongoing support after sellers begin transacting with Square. The specialist is also expected to maintain a strong understanding of relevant product features and releases, execute onboarding best practices consistently, and balance the needs of numerous sellers simultaneously to ensure successful completion of each onboarding engagement.
Candidates for this position should have 2–4+ years of experience in onboarding, implementation, operations, or account management customer support, with relevant industry experience in sectors such as restaurant, services, or retail being advantageous. A demonstrated strong performance and consistency in onboarding work, including metrics, customer satisfaction, responsiveness, and quality, is essential. Excellent written and verbal communication skills, a proactive attitude, strong time-management and organizational skills, and the ability to operate through change and ambiguity are also important. Familiarity with project management practices and a basic understanding of Square's products and services are beneficial.
While specific compensation details are not provided, Block (Square) offers a comprehensive benefits package that includes health, dental, and vision coverage, as well as other perks designed to support employee well-being and work-life balance.
Block (Square) fosters a dynamic and inclusive company culture that values innovation, collaboration, and continuous learning. Employees are encouraged to take ownership of their work, contribute to the company's mission of economic empowerment, and engage in professional development opportunities. The company offers a flexible work environment, with options for remote work, and supports a diverse and inclusive workplace where all employees can thrive.