Implementation Specialist
The Implementation Specialist at Block (Square) is a pivotal member of the Global Seller Onboarding team, dedicated to ensuring that sellers can fully leverage Square's products and services. This role involves close collaboration with Sales, Account Management, Product Specialists, and Product Marketing Managers to deliver a seamless merchant experience and provide valuable input into product roadmaps for customer-facing developer products. Additionally, the Implementation Specialist plays a key role in merchant discovery and leads the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.
In this role, the Implementation Specialist is responsible for guiding sellers through the onboarding process, ensuring they start transacting with Square quickly and confidently. This includes leading scoping and onboarding calls, delivering tailored training content, and providing ongoing support after sellers begin transacting. The specialist is also tasked with maintaining a strong understanding of relevant product features and releases, executing onboarding best practices consistently, and managing multiple onboarding projects simultaneously to ensure successful completion. Additionally, the role involves identifying and addressing any issues or blockers that could affect a seller's onboarding experience or go-live date, contributing to process improvements, and utilizing AI to enhance the seller experience and internal processes.
Candidates for this position should have 2–4+ years of experience in onboarding, implementation, operations, or account management, with relevant industry experience in sectors such as restaurant, services, or retail being advantageous. A demonstrated strong performance and consistency in onboarding work, including metrics, customer satisfaction, responsiveness, and quality, is essential. Excellent written and verbal communication skills, a proactive attitude, strong time-management and organizational skills, and the ability to operate through change and ambiguity are also required. Familiarity with project management practices and a basic understanding of data analysis or reporting tools (such as Looker or Salesforce) are beneficial. Additionally, a strong understanding and consistent usage of AI tools and platforms are important for this role.
Compensation for this role is competitive, with hourly rates ranging from $42.15 to $63.23, depending on the candidate's experience and location. Benefits include healthcare coverage, retirement plans, work-from-home flexibility, an employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources.
Block fosters a dynamic and inclusive company culture that values innovation, collaboration, and continuous learning. Employees are encouraged to contribute to a positive team environment, share best practices, and participate in internal meetings, training, and optimization discussions. The company is committed to building a more inclusive economy and strives to provide equal access to opportunity for all employees. This role offers opportunities for professional growth and the chance to make a significant impact on the success of Square's sellers.