Implementation Specialist

WHO IS HEIDI?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

THE ROLE

We’re looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers.

Based in our London office, you’ll work closely with our Enterprise Customer Success Managers to deliver large-scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you’ll create high-impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one.

WHAT YOU’LL DO:

Implementation & Onboarding

- Deliver smooth onboarding and implementation of Heidi across mid-market and enterprise customers.

- Run engaging training sessions for clinicians and operational staff. Creating and refining materials to ensure an intuitive and rewarding experience.

- Assess clinician goals and workflows to design tailored onboarding and “Aha moment” w...