Implementation Specialist, SMB

The Implementation Specialist, SMB at Motive is responsible for guiding small and medium-sized business customers through the initial stages of their journey with the company. This role focuses on building strong relationships, ensuring effective onboarding, and facilitating early product adoption to deliver value within the first 90 days. The specialist serves as the primary point of contact during the implementation phase, providing a seamless transition into Motive's suite of products and services.

Key responsibilities include leading customers through hardware and software setup, conducting system training sessions, and monitoring progress to ensure timely activation and adoption. The role requires handling a high volume of phone and email communications, addressing customer inquiries, and collaborating with cross-functional teams such as support, engineering, sales, and product management to resolve complex issues and enhance the overall customer experience.

Candidates should possess at least 2 years of experience in customer-facing roles, such as sales or support, and demonstrate proficiency in Salesforce and data analysis to inform engagement strategies. Effective listening, problem-solving, and communication skills are essential, along with the ability to manage multiple responsibilities with attention to detail and professionalism. Experience with documentation, reporting, SQL, and Salesforce is advantageous. A strong business background, including project management and analytical skills, is also desirable.

Motive offers a dynamic work environment that values diversity and inclusion, providing opportunities for professional growth and development. Employees are encouraged to embrace continuous improvement and contribute to the company's mission of empowering businesses to enhance safety, productivity, and profitability through innovative technology solutions.