Insurance Claims Handler

📍 Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely

The Opportunity:

- Own your claims from start to finish, taking each case from initial submission through to resolution while ensuring accuracy and a great customer experience.

- Be the point of contact for customers, clearly communicating outcomes and keeping landlords, guarantors, letting agents and tenants informed throughout the journey.

- Investigate and make informed decisions, reviewing evidence and managing the insurance elements of each claim through to a fair resolution.

- Find solutions that work for everyone, including overseeing repayment arrangements and helping move complex cases forward.

- Build strong relationships across Goodlord, working with internal teams and external stakeholders to resolve queries, overcome challenges and keep claims moving.

What we need from you:

- Experience working in a customer-focused, process-driven environment, where delivering a great customer experience is at the heart of what you do.

- Excellent communication skills, with the ability to quickly build rapport and trust with customers and stakeholders, both over the phone and in writing.

- Strong organisational skills, with the ability to manage your own caseload, prioritise effectively and keep on top of service levels.

- A positive, practical approach, with the ability to stay calm, focused and proactive when working in a fast-paced environment.

- Strong IT skills and confidence using a range of software, ideally including Salesforce and Microsoft packages.

It would be great (but not essential!) if:

- You have previous experience working in the lettings industry or within an insurance environment.

Our mission:

- Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting

- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landl...