IT Desktop Support Technician
Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site IT support for our Chicago office. This role focuses on local end-user support and physical office technology needs, ensuring employees have reliable access to their day-to-day technology by supporting hardware, operating systems, peripherals, and meeting room technology, while partnering with centralized IT teams for escalations and non-local systems. This position works on-site at our headquarters office located in the Chicago Loop.
Key responsibilities include providing Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals. The technician will serve as the primary local IT presence in the Chicago office for walk-up and scheduled support needs, responding to, triaging, and resolving IT service tickets related to local user issues in a timely and professional manner. Additional duties involve configuring, imaging, deploying, refreshing, and decommissioning laptops for new hires, replacements, and offboarding, as well as supporting conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting.
The ideal candidate will have proven experience providing onsite desktop or deskside support in a professional office environment, with a strong working knowledge of Windows operating systems (macOS familiarity is a plus). Experience supporting Microsoft 365 desktop applications from an end-user perspective, hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals, and a basic understanding of networking concepts (Wi-Fi, Ethernet, printers, VPN connectivity) are essential. Strong customer service mindset with clear, professional communication skills, excellent organizational skills related to asset and inventory management, and the ability to work independently onsite while collaborating with remote IT teams are also required.
Preferred qualifications include 2–4 years of experience in a desktop support, deskside support, or local IT role, experience supporting conference rooms and office AV technology, familiarity with ticketing systems and IT service workflows, experience with shipping, receiving, and staging IT equipment, and strong problem-solving skills with attention to detail.
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.