IT Helpdesk Agent

MetTel, a global communications solutions provider, is seeking a motivated IT Help Desk Agent to join their Operations team in New York City. The company specializes in secure connectivity, network, and mobility services, offering a comprehensive suite of fully managed services to business and government agencies. As an IT Help Desk Agent, you will serve as the first point of contact for employees experiencing technical issues, providing Tier 1 and Tier 2 support across hardware, software, and network issues while delivering excellent customer service.