IT Specialist - Temporary

About the role

April is seeking an IT Specialist who will play a key role in supporting and maintaining the internal systems that keep our team productive and secure. In this role, you’ll manage day-to-day IT operation from user access and device management to troubleshooting hardware, software, and network issues. You’ll be a go-to resource for on-demand support, ensuring smooth onboarding experiences, accurate documentation, and clear communication across the organization.

This position offers an opportunity to contribute meaningfully to april’s technical foundation by supporting reliable, well-documented, and user-friendly IT systems. Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week. This is a temporary, full-time role running from December 2026 to May 2027 with potential to convert to FTE. Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week.

Key responsibilities

- Provide help desk support for US-based employees

- Own onboarding and offboarding for US-based employees, including equipment procurement, desk setup, and user provisioning

- Administer user access and devices across our identity provider, SSO, and MDM platform in a macOS environment

- Assist with security operations, including first-line EDR alert triage and evidence collection for SOC 1/2 compliance

- Maintain clear documentation for systems and processes

Experience

- 2+ years of experience in IT roles

- • Hands-on experience administering macOS devices through an MDM platform

- Experience with identity providers and SSO (e.g., Google Workspace, Okta, Microsoft Entra ID, or similar)

- Experience setting up and supporting video conferencing and meeting-room systems

- Ability to work independently across time zones and prioritize effectively

Bonus points!

- CompTIA A+ or Network+, or Apple Certified Support Professiona...