IT Support Engineer

ABOUT LIVEKIT

LiveKit is the default infrastructure layer for real-time AI — the platform that gives AI the ability to see, hear, and speak. From powering voice for millions of ChatGPT users to enabling drone teleoperation at Skydio and serving as the backbone for roughly 25% of 911 emergency calls in the U.S., LiveKit handles the real-time media layer that production AI applications depend on.

Over 300,000 developers and 5,000+ companies — from leading AI labs to Fortune 500 enterprises — run production workloads on LiveKit. We've raised $181M from investors including Index Ventures, Altimeter Capital, and Salesforce Ventures, and we're growing fast.

ABOUT THIS ROLE

We are hiring an IT Support Engineer to own frontline IT support and endpoint operations at LiveKit, with a focus on building reliable, low-friction systems that help a distributed team move fast. This role sits at the intersection of support, identity, device management, and internal enablement.

You'll be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack. You'll partner closely with Security and Engineering to ensure our internal environment is secure by default, well-documented, and easy to operate.

This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements.

YOU'LL THRIVE HERE IF YOU:

- are obsessed with making the best product and experience for our customers and colleagues

- are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos

- work hard and can build and ship fast while caring deeply about polish, detail, and quality

- are a fast learner who frequently picks up new tools, systems, and skills

WHAT YOU'LL DO

IT Support and Internal Enablement

- Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues

- Provide hig...