IT Systems Engineer

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

// At Masabi, we build the technology that powers some of the world’s largest transit systems, and that starts with making sure our own people have a seamless, secure, and reliable tech experience.

As an IT Systems Engineer, you’ll be the backbone of day-to-day IT operations across a remote first, global team. You’ll keep things running smoothly, solve problems before they escalate, and make it easy for people to do their best work wherever they are.

This is a hands-on, high-impact role where you’ll balance responsiveness with continuous improvement. You won’t just fix issues, you’ll spot patterns, improve processes and help shape how IT support evolves at Masabi.

Location_

// This role is only available for candidates based in Romania in a fully remote model

Responsibilities_

- Provide day-to-day IT support across the business, resolving issues across hardware, software, and access

- Manage and prioritise incoming requests via Slack, Jira, and other channels, ensuring a smooth and responsive support experience

- Act as...