Junior Technical Support (POS)

The Junior Technical Support (POS) role at StubHub involves serving as the technical liaison between frontline teams and Product Operations, focusing on assisting broker sellers using point of sale (POS) systems and marketplace integrations. This position is integral to ensuring seamless transactions and operations for sellers on StubHub's platform.

In this role, you will manage a portfolio of support cases, investigating issues related to inventory, listings, pricing, order synchronization, and fulfillment. Utilizing tools like SQL, Snowflake, Kusto Query Language (KQL), and cloud monitoring platforms in Azure and AWS, you will trace transactions across connected systems to identify and resolve discrepancies. Effective communication with sellers and internal teams is essential to ensure timely and accurate resolutions.

Candidates should have at least one year of experience in technical support, application support, or customer support involving technical troubleshooting. Proficiency in SQL and experience with cloud monitoring tools are required. Strong analytical skills, clear communication, and the ability to manage multiple cases in a high-volume environment are essential.

This full-time position is based in Atlanta, Georgia, and may require weekend, holiday, daytime, and/or evening hours. The role begins as in-office five days per week for the first 3-6 months, transitioning to three days per week to foster cross-functional collaboration.

Joining StubHub offers the opportunity to be part of a company dedicated to redefining the live event experience on a global scale. As a Junior Technical Support (POS) specialist, you will play a crucial role in supporting sellers and ensuring the smooth operation of StubHub's marketplace.