Lead Client Success Manager

ABOUT ATROPOS HEALTH

Atropos Health is the developer of GENEVA™ OS, the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence.

ABOUT THE ROLE

The Lead Client Success Manager is a senior, high-impact, customer-facing role responsible for driving the strategic success, retention, and expansion of Atropos Health’s Health System and Life Sciences relationships. Serving as the executive-facing, post-sale lead, this individual acts as a trusted advisor to pharmaceutical, biotechnology, and health system stakeholders, ensuring measurable value realization from Atropos Health’s real-world evidence solutions.

This role owns the full customer lifecycle, from implementation through long-term growth, with accountability for renewal strategy, risk mitigation, and expansion planning. The Lead Client Success Manager proactively identifies opportunities to deepen platform adoption, introduce new use cases, and expand stakeholder engagement across a myriad of teams, including R&D, market access, medical affairs, and commercial teams.

Working cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams, this individual translates complex analytical capabilities into strategic business impact. They lead executive business reviews, align customer objectives with quantifiable outcomes, and influence internal roadmap decisions by representing the voice of the customer.

The Lead Client Success Manager manages a dynamic, high-volume portfolio of enterprise accounts, balancing concurrent implementations, studies, executive engagements, and expansion initiatives while maintaining a high standard of...