Lead, Field Maintenance Support
The Lead, Field Maintenance Support at RADAR is a pivotal role responsible for overseeing the maintenance and performance of RADAR's technology installations across retail environments. This position requires a blend of technical expertise, operational management, and cross-functional coordination to ensure seamless field operations. RADAR, a leader in retail technology, is dedicated to transforming the physical retail experience through innovative solutions.
In this role, the Lead will manage the end-to-end lifecycle of field maintenance issues, from initial remote troubleshooting to onsite intervention and final resolution. Key responsibilities include coordinating with external field service partners, providing remote guidance to technicians, and ensuring that all maintenance activities are documented accurately. The Lead will also be instrumental in identifying systemic field issues and collaborating with internal teams to implement corrective and preventive measures.
Candidates should possess strong technical troubleshooting skills, experience in field service operations, and the ability to coordinate effectively across multiple teams. A background in hardware maintenance, networking, and retail infrastructure is essential. The ideal candidate will have a proven track record in managing field operations and a commitment to continuous improvement.
The expected base salary range for this position is $105,000 to $140,000 annually. In addition to competitive compensation, RADAR offers a comprehensive benefits package, including equity, medical and dental coverage, life and disability benefits, a 401(k) plan, flexible time off, and paid parental leave.
RADAR fosters a collaborative and mission-driven culture, emphasizing innovation and continuous learning. Employees are encouraged to contribute meaningfully from day one, with opportunities for professional growth and development. The company values diverse perspectives and is committed to creating an inclusive environment where all team members can thrive.