Leave of Absence Specialist (TV)

The Leave of Absence Specialist manages employee leave cases requiring coordination across multiple leave programs, including medical, statutory, and state-mandated leaves. This role requires strong expertise in FMLA and state leave compliance, comprehensive case management, employee support, and cross-functional coordination. The Specialist ensures accurate, timely, and compliant handling of complex leave scenarios in accordance with federal and state regulations.
Essential Duties and Responsibilities
Coordinate end-to-end leave of absence case management for employees across multiple states, ensuring compliance with all applicable federal and state leave laws. Administer FMLA and state-mandated leave programs, including eligibility determination, certification review, usage tracking, and return-to-work coordination. Determine leave eligibility and appropriate leave types based on federal, state, and employer policies within required timelines. Issue and track all required leave communications, including notices, medical certifications, letters throughout the leave lifecycle. Review medical certifications for completeness and compliance within statutory and employer-defined timeframes. Maintain accurate and confidential leave records in LOA Module, including received documentation and case notes. Partner with HR, Benefits, Payroll, and Worker's Comp teams to align leave status, benefits continuation, work restrictions, and return-to-work requirements. Provide clear, empathetic guidance to employees and managers regarding leave policies, procedures, and expectations. Respond to employee, manager, and HR inquiries via phone, email, and in-person interactions with a high level of professionalism and service. Monitor leave usage to ensure employees do not exceed allotted entitlements. Conducted follow-up with employees and management regarding documentation, leave status changes, benefits impacts, and return-to-work steps. Review and escalated leave issues, includin...