Legal Operations and Contracts Specialist

Your Opportunity

The Legal Operations and Contracts Specialist supports the Legal team by operating and improving the systems, workflows, data, and reporting that enable counsel to focus on substantive legal work. This role serves as the primary administrator and subject matter expert for the Gatekeeper contract lifecycle management system, manages the day-to-day legal request and contract queues, and coordinates routine contract operations from intake through execution and post-signature administration. The position uses strong analytical, technical, and project management skills to identify bottlenecks, standardize processes, maintain reliable data, and deliver actionable reporting through tools such as Excel, Salesforce, and Gatekeeper. The role does not provide legal advice and escalates substantive legal issues to counsel.

What you will do

- Coordinate routine contract workflows from request through execution and closeout, including collecting required information, routing for review and approval, managing execution, and archiving complete contract records.

- Serve as system administrator and subject matter expert for Gatekeeper, including user access, configuration, templates, workflows, metadata, reporting, troubleshooting, data quality, and ongoing system optimization.

- Maintain and monitor the organization's corporate insurance portfolio, including policy inventory, renewal calendars, broker coordination, certificate requests, and escalation of upcoming renewal actions.

- Administer litigation, dispute, and claims tracking processes, including maintenance of legal matter logs, key milestones, deadlines, reporting, and document repositories.

- Develop, document, and continuously improve Legal team processes, playbooks/PADU, intake forms, templates, checklists, service standards, and operating procedures.

- Identify process gaps, recurring issues, and opportunities for automation or self-service; partner with Legal, Compliance, Finance,...