Legal Operations Associate
Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.
The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad, and legal AI tooling like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.
Key responsibilities include designing and leading legal team workflows, policies, and processes to improve efficiency; implementing and managing legal technology tools such as CLM, eBilling, and matter management systems; driving legal department KPIs, reporting, and dashboards to measure performance and value; supporting Project Hopper’s rollout and onboarding of additional Legal teams, including testing changes, documenting configurations, and training users; overseeing outside counsel and legal vendor engagements, onboarding, and billing; managing the legal team’s tech stack and collaborating with IT as needed; partnering with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives; ensuring smooth communication between Legal and business stakeholders; translating process needs into practical configurations and refining workflows based on user feedback and request trends; coordinating with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support; maintaining centralized repositories for contracts, templates, policies, and legal knowledge; helping maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses; leading or supporting legal projects from planning to execution, including process improvement and change adoption; and identifying opportunities for automation and implementing solutions to reduce manual workload.
Required qualifications include 3+ years of experience in legal operations, a strong track record for project management, or operations roles within a legal department or law firm; tech industry experience and familiarity with commercial transactions strongly preferred; background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required; strong track record for project management and process optimization; excellent communication, collaboration, interpersonal, and organizational skills; eagerness to learn new things and ability to navigate complicated and nuanced issues; familiarity with contracting and procurement processes, as well as with negotiating, drafting, and advising clients on commercial contracts is a plus but not required; familiarity with knowledge management, content organization, and access controls; ability to translate business requirements into system configurations, troubleshoot issues, and document changes; and a BA/BS from a top university and excellent academic credentials.
Preferred qualifications include a strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast-paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input; hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting; familiarity with team-managed JSM projects and working within shared platform standards; and experience with Slack-based intake, Rovo, or other AI-assisted knowledge and workflow tools.
Compensation for this role varies based on location within the United States. For candidates in Zone 2, the salary range is $105,200 to $142,400 USD annually, and for candidates in Zone 3, the range is $93,500 to $126,500 USD annually. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. Dropbox is an. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.