Level 1 Technical Support, Portugal
Verifone, a global leader in electronic payment technology, is seeking a Level 1 Technical Support Specialist to join their dynamic team in Lisbon, Portugal. This role is integral to ensuring the seamless operation of payment terminals and supporting Verifone's commitment to customer satisfaction.
As a Level 1 Technical Support Specialist, you will be the first point of contact for clients, partners, and field agents, providing timely and accurate assistance for payment terminal issues. Your responsibilities will include answering inbound calls, monitoring and responding to client communications via Outlook and Chat, and escalating complex cases to Level 2 support with comprehensive documentation. Additionally, you will analyze recurring issues to identify root causes and contribute to process improvements, all while ensuring compliance with service level agreements (SLAs).
Ideal candidates will have previous experience in technical helpdesk support, preferably in IT services, and be comfortable working in a high-volume support environment. Proficiency in both Portuguese and English, with strong written and verbal communication skills, is essential. Familiarity with CRM or ticketing systems, such as Salesforce, is highly desirable. A proactive, team-oriented approach with a strong sense of ownership is crucial for success in this role.
Verifone offers a competitive compensation package, including comprehensive health and wellness programs, flexible paid time off, and generous parental leave. Employees also have access to career development opportunities, with flexible career planning and adaptable career paths. The company fosters a diverse and inclusive work environment, emphasizing collaboration and innovation.
Joining Verifone means becoming part of a global team dedicated to revolutionizing payment experiences. With over 35 million devices deployed in more than 150 countries, Verifone is at the forefront of the electronic payment industry. The company values innovation, customer satisfaction, and employee growth, providing a dynamic and fast-paced work environment where you can excel.