Manager, Customer Support_Software Product (Bengaluru / Noida)

As a Manager of Customer Support for Software Products at Precisely International, you will lead a dynamic team dedicated to delivering exceptional support for our software solutions. Precisely is a global leader in data integrity, providing accurate, consistent, and contextualized data to over 12,000 organizations worldwide, including 95 of the Fortune 100. This role is based in our Bengaluru or Noida offices, where you'll contribute to our mission of empowering businesses with reliable data solutions.

In this position, you will oversee daily operations of the customer support team, ensuring timely and effective resolution of client inquiries and issues. Your responsibilities include developing support strategies, implementing best practices, and maintaining high customer satisfaction levels. Collaborating with cross-functional teams, you will work to enhance product supportability and drive continuous improvement initiatives.

The ideal candidate possesses a bachelor's degree in a relevant field and has substantial experience in customer support management within the software industry. Strong leadership skills, excellent communication abilities, and a proven track record of managing high-performing teams are essential. Familiarity with data integrity solutions and a customer-centric approach are highly desirable.

Precisely offers a competitive compensation package, including comprehensive benefits such as health insurance, retirement plans, and professional development opportunities. Employees enjoy a supportive work environment that fosters growth and innovation.

Joining Precisely means becoming part of a company that values data integrity and empowers its employees to make a meaningful impact. With a commitment to diversity and inclusion, Precisely provides ample opportunities for career advancement and personal development.