Manager, Implementation & Professional Services

About SewerAI Corporation

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.

Why This Role / Business Need

What problem are we solving now? ProServe delivery depends on a small number of people holding context in their heads. Implementations, integrations, migrations, and escalations are routed informally, prioritization happens live in standup rather than through a system, and there is no single owner of delivery quality or team capacity.

Why now? Services volume is growing faster than the team's ability to absorb it through individual effort. Without a manager, every new customer commitment increases the load on the same few people and the boundaries between ProServe, Product, Engineering, and Sales stay undefined.

What does success unlock? A services function that scales with the business instead of against it — predictable implementations, faster customer time-to-value, and repeatable patterns that feed Product rather than accumulating as one-off custom work.

What Success Looks Like (3–6 months)

30 days

- Meet every FDE and ProServe contributor one-on-one; understand what each person owns and where context lives that is not written down.

- Map active delivery commitments, the services backlog, and which customers are at risk today.

- Learn the implementation motion end to end: intake, scoping, kickoff, delivery, go-live, handoff.

60 days

- Establish the team's operating cadence — project reviews, escalation paths, and shared workload visibility.

- Take over prioritization and capacity calls that currently happen ad hoc.

- Identify the top delivery risks and the avoidable custo...