Manager, Number Support Group

The Manager of the Number Support Group at Bandwidth is responsible for leading a team that manages local, toll-free, international, and inventory number operations. This role involves overseeing the customer experience related to number support, ensuring adherence to service level agreements (SLAs), customer satisfaction (CSAT) scores, and efficient order processing times. The manager serves as the primary escalation point for complex customer issues and collaborates with Product, Engineering, and Customer Success teams to address root causes.