Manager of Customer Success | Housing
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
You will work cross-functionally with key stakeholders across the business to retain revenue within our customer base. You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite.
Key Responsibilities
- Lead and develop a high-performing team of CSMs through coaching, training, performance management, and structured professional development.
- Own customer outcomes across the lifecycle, including onboarding, product adoption, retention, and overall account health.
- Drive measurable customer impact, ensuring clients understand and can articulate the ROI of EliseAI within their organizations.
- Identify and mitigate churn risk by building and executing scalable playbooks informed by data and customer insights.
- Partner with Sales to drive growth, contributing to account strategy, expansion planning, and upsell opportunities.
- Run a we...