Merchant Onboarding Associate

As a Merchant Onboarding Associate at Wolt, you will play a pivotal role in integrating new restaurant and retail partners onto our platform. Collaborating closely with Partnership Managers and the Restaurant & Retail Development teams, you will ensure that each venue is set up efficiently and confidently, laying the groundwork for successful long-term partnerships.

Your primary responsibilities will include guiding partners through the onboarding process, which encompasses contract management, coordinating photography, setting up menus, handling translations, and training partners on the Wolt app. You will also be responsible for maintaining accurate and up-to-date menu content, conducting regular quality checks, and providing ongoing support to address partners' day-to-day needs.

The ideal candidate will possess strong technical abilities, logical thinking, and an aesthetic sense. Excellent interpersonal skills are essential, with the capacity to adapt communication styles to suit diverse audiences. A structured, detail-oriented, and service-focused approach is crucial. Fluency in Azerbaijani and English (B2 level) is required, while proficiency in Russian is optional. Strong time management skills and the ability to prioritize tasks efficiently are also important.

Wolt offers a dynamic international team environment with opportunities for both vertical and horizontal career growth. Employees benefit from comprehensive medical insurance, paid annual vacation, a 15% cashback benefit on Wolt orders, and access to the Employee Assistance Program. Additional perks include Wolt-wide training and learning opportunities, annual team budgets, office amenities such as fruits, snacks, and drinks, company-provided Apple devices, a corporate phone number, and corporate taxi services for work-related trips.

Joining Wolt means becoming part of a fast-growing tech company that values innovation and collaboration. The company fosters a supportive and inclusive culture, providing employees with the tools and opportunities to excel. If you are a self-starter with an entrepreneurial spirit, this role offers the chance to make a significant impact and grow within a globally scaling organization.