North America Enterprise Success Manager

Verifone, a leader in electronic payment technology for over 30 years, is seeking a North America Enterprise Success Manager to oversee the health and success of strategic enterprise accounts post-implementation. This role is integral to ensuring seamless service delivery and operational excellence for Verifone's enterprise clients.

In this customer-facing position, the Enterprise Success Manager will serve as the primary operational contact for assigned customers, managing day-to-day relationships and providing ongoing support. Responsibilities include leading customer meetings, managing escalations, coordinating hardware and software rollouts, and collaborating with cross-functional teams such as Sales, Engineering, Implementation, and Account Management to deliver exceptional customer outcomes.

Candidates should have at least 3 years of experience in Customer Success, Account Management, Operations, Project Management, or a related customer-facing role. Proven ability to manage multiple enterprise customer accounts, lead cross-functional initiatives, and possess strong project management skills are essential. Excellent verbal and written communication skills, along with the ability to analyze service metrics and identify process improvements, are also required.

Verifone offers a dynamic and fast-paced work environment with opportunities for career development and advancement. Employees are encouraged to excel and contribute to innovative payment solutions worldwide. The company values customer happiness and strives for excellence in its products and services.

This role provides an opportunity to influence customer satisfaction, manage critical escalations, improve operational performance, and identify opportunities for account growth while becoming a key advisor to both customers and internal stakeholders.