Onboarding Consultant (Located in Singapore)
The Onboarding Consultant at KnowBe4 in Singapore is a pivotal member of the Global Customer Services team, dedicated to delivering a seamless onboarding experience for clients utilizing KnowBe4's suite of products, including Security Awareness, Cloud Email Security, and Risk Management. This role involves close collaboration with customers and internal teams such as Sales, Customer Success Managers, Customer Support, Product, and Engineering to guide clients through the onboarding process, ensuring effective product setup, configuration, and activation.
Key responsibilities encompass leading the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform. The consultant will work closely with Customer Success Managers and Sales to understand customer goals and design tailored onboarding plans. Providing hands-on support during platform setup, configuration, and initial training is essential, along with acting as the primary point of contact for customers during onboarding, addressing inquiries, and resolving issues promptly. Additionally, the role involves offering recommendations on integrating KnowBe4's products into customers' technical environments based on their security protocols and providing best practices to facilitate a smooth transition into the adoption phase.
Candidates should possess a Bachelor's degree or equivalent education and have familiarity with standard concepts, practices, and procedures within the IT Security Field and AI/SaaS technology space. A minimum of two years of experience in Customer Implementation, Customer Onboarding, Customer Support, Technical Consulting, Business Analysis, or related roles is required. Proficiency with Salesforce or other CRM systems, experience with a Services PSA solution and/or time tracking, and skills in Microsoft Excel and Word are essential. Familiarity with Gmail, Google Docs, and web browsers (Chrome, Internet Explorer, etc.) is also necessary. Experience with AI/SaaS applications, Cybersecurity, and IT is advantageous.
While specific compensation details are not provided, KnowBe4 offers a comprehensive benefits package that includes company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. These benefits are designed to support employees in a modern, high-tech, and engaging work environment.
KnowBe4 is renowned for its dynamic and inclusive company culture, emphasizing continuous learning and professional growth. The organization fosters an environment where employees are encouraged to develop their skills and advance their careers. Joining KnowBe4 provides an opportunity to be part of a leading company in digital workforce security, contributing to innovative solutions that empower organizations worldwide to make smarter security decisions.