Onboarding Senior Manager

The Onboarding Senior Manager at Capital on Tap will lead and develop high-performing onboarding teams, ensuring adherence to UK and US regulatory obligations. This role is pivotal in protecting the company against financial crimes such as money laundering and terrorist financing, and involves working closely with the Financial Crime and Customer Operations teams.

Key responsibilities include managing day-to-day onboarding operations, capacity planning, scheduling, training, and competency management. The role also involves defining and tracking key performance indicators (KPIs) and key risk indicators (KRIs) to measure performance and identify improvement opportunities. Additionally, the manager will serve as the escalation point for complex cases and stay updated with regulations, industry best practices, and risk trends.

The ideal candidate will have extensive experience in financial services, specializing in onboarding due diligence with a focus on business customers and complex ownership structures. They should possess a proven track record of leading and motivating high-performing teams in fast-paced, dynamic environments. Deep knowledge of regulatory and legal requirements, along with experience in risk assessment and control design, is essential. Strong analytical skills and the ability to interpret complex data to drive evidence-based decision-making are also required.

Capital on Tap offers a comprehensive benefits package, including private healthcare, worldwide travel insurance, anniversary rewards, a salary sacrifice pension scheme with up to 7% match, 28 days holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, and more. The company fosters a dynamic and inclusive culture, emphasizing values such as innovation, collaboration, and ownership, providing ample opportunities for professional growth and development.