Operations Manager

The Operations Manager at ABC Legal Services oversees the daily operations of the Phoenix Fulfillment team, ensuring that legal documents are processed accurately and efficiently. This role involves supervising staff, coordinating workflows, and maintaining operational processes to support timely service delivery. The Operations Manager collaborates with leadership and internal teams to monitor performance and drive continuous improvements in fulfillment operations.

Key responsibilities include managing the daily activities of the Phoenix fulfillment team, ensuring tasks are completed accurately and on schedule. The role involves coordinating team workflows, distributing tasks to support timely processing of legal documents, and monitoring operational activities to address workflow issues as they arise. Additionally, the Operations Manager supervises and supports team members through training, coaching, and performance feedback, while tracking team productivity and assisting with operational reporting for leadership.

Candidates should have 3-5 years of experience in a supervisory or managerial role, demonstrating strong leadership and people management skills. Excellent communication and interpersonal abilities are essential, along with experience in the legal industry, which is preferred.

The position offers a salary range of $68,000 to $82,000 annually, along with benefits such as health, dental, and vision insurance, 401(k) with company matching, paid time off, and life insurance.

ABC Legal Services is the national leader in service of process, with a team of over 1,000 employees across multiple offices, including Phoenix. The company has been successful for over 30 years, continually advancing technology and business processes to stay ahead of the competition. Joining ABC Legal Services offers growth opportunities within a dynamic and innovative environment.