Operations Program Manager, Central Ops

ABOUT HANDSHAKE

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

WHY JOIN HANDSHAKE NOW:

- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

- Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

- Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others

- Build a massive, fast-growing business with billions in revenue

THE ROLE

The Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.

As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.

The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.

YOU WILL

- Own and execute operational programs end-to-end across Central Ops functions

- Analyze performance data to identify trends, gaps, and opportunities for improvement

- Build and optimize proces...