Operations Specialist, Fleet Account Management
The Operations Specialist, Fleet Account Management at Wolt is a pivotal role within the Fleet Operations team, responsible for managing and developing relationships with key and complex third-party logistics (3PL) fleet partners. This position acts as the deputy to the Fleet Account Lead, stepping in as acting Lead when required, handling advanced negotiations, and resolving escalated operational and compliance-related cases. The role is based in Berlin, Germany, and offers an opportunity to contribute significantly to Wolt's mission of delivering (almost) everything to customers across over 500 cities in 30 countries.
Key responsibilities include managing a portfolio of 3PL fleet partners, including the most complex or high-priority accounts, and ensuring operational continuity, excellent performance, and full compliance with Wolt's standards. The Operations Specialist will negotiate contracts, performance targets, and complex agreements with partners in either German or Arabic. Monitoring key performance indicators (KPIs) such as delivery performance, reliability, and safety is essential, with the implementation of corrective action plans when needed. The role also involves coordinating with the Compliance Office on identified issues, leading partner performance reviews, providing coaching and guidance to junior team members, and collaborating with internal stakeholders across Operations, Finance, Legal, and Compliance teams. Additionally, the specialist will cover Simultaneous & Monitoring (SiMo) shifts, organized seven days a week, to ensure real-time monitoring of partner performance and proactively manage operational disruptions.
Candidates should have a minimum of 2 years of experience in account management, operations, logistics, or supply chain, with a proven ability to manage complex partners and negotiations. Strong analytical skills and the ability to use data for decision-making are crucial. Excellent stakeholder management and communication abilities are required. Fluency in English and either German or Arabic is essential, as the role involves handling negotiations and performance discussions with 3PL fleet partners in these languages.
Wolt offers a dynamic and fast-paced work environment where challenges come quickly, and opportunities arise even faster. Employees are encouraged to push boundaries and turn complexity into results. The company provides opportunities for leadership growth, cross-functional exposure, and innovation. The international and multicultural workplace fosters a supportive, down-to-earth team environment where collaboration and continuous improvement are integral to the company culture.