PE - Bilingual Legal Intake Specialist | U.S. Law Firms
The PE - Bilingual Legal Intake Specialist position at Mod Careers involves serving as the primary point of contact for incoming calls, screening leads to ensure they meet the firm's specific criteria. This role is integral to the firm's operations, requiring a professional who can console distressed callers while maintaining the organization required to open legal files and file applications accurately.
Key responsibilities include acting as the first impression for clients, communicating with empathy, opening personal injury files, and utilizing the firm's case management database efficiently. The specialist will also ensure all client information is read, analyzed, and organized according to the firm's strict confidentiality and filing standards.
Candidates should possess a Bachelor's or Technical Degree in a related field, with at least 2 years of verifiable experience within a U.S. Personal Injury law firm. Full bilingual fluency in English and Spanish is mandatory, along with proficiency in Outlook, Word, and Excel. The role requires availability to work weekends and a proven track record of reliability in a high-volume, dynamic environment.
Compensation includes a monthly salary based on experience, comprehensive private health insurance (EPS) coverage, and an employment contract from day one with all legal benefits. The position offers direct experience working within the U.S. business ecosystem and multicultural teams, with ongoing development and growth opportunities within the MOD ecosystem. The work environment is a collaborative, high-tech office located in the heart of San Isidro's financial district.
Mod Careers is a premier outsourcing provider of highly skilled virtual professionals supporting businesses across a wide range of industries. The company focuses on delivering quality talent and scalable workforce solutions, helping organizations streamline operations, reduce overhead costs, and improve overall productivity. Serving more than 8,500 clients globally, Mod Careers connects companies with high-caliber remote professionals who are carefully vetted and trained to meet specific business needs.