Pharmacy Technician - Customer Experience
ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.
Position Overview
The Customer Experience Pharmacy Tech enhances customer satisfaction by providing technical support, resolving issues, and ensuring a smooth interaction with the company’s products and services. Responsible for tracking customer experiences, collaborating with various teams to improve services, and responding to customer inquiries promptly and effectively.
Weekend and late-night work may be required.
Hours: Mon-Fri 9am to 6pm
Required Education and Experience
• At least 2 years’ experience as a Pharmacy Technician
• 2+ years’ experience in customer service or a call center environment
Essential Functions
• Provides information to customers about products or services. Assists customers in understanding the features, benefits, and pricing of products or services.
• Handles the purchase process, ensures orders are accurate, creates customer accounts, and processes payments securely.
• Communicates with customers via phone, SMS, or email to answer questions about products or services. Addresses customer inquiries and concerns through various communication channels.
• Updates patient on any delays in prescription fulfillment and offering solutions when able
• Responds to customer inquiries regarding shipping status of orders, order tracking, and order status changes. Keeps customers info...