Principal Product Manager, Growth

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
 
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

The Role
CertifID is on a mission to make payment fraud impossible. Every year, billions of dollars disappear from real estate closing tables and we are the company that stops it. We are winning. Revenue is growing, customers are expanding, and the product is working.
The gap between where we are and where we could be is an activation, adoption, and expansion problem. Most of the value CertifID delivers sits latent inside accounts that have never reached it. The title officer who onboarded six months ago and still only uses a few products. The enterprise account whose ops team adopted the tool but whose agents never did. That is the problem this role exists to solve.
The Growth PM starts with customers who are failing to reach value, understand exactly where and why the experience breaks down, build the hypotheses, and run the experiments to close the gap. They find the lever that moves the number and...