Principal Solutions Engineer, West
Cresta is a leading AI company specializing in enhancing customer experiences through advanced conversational AI solutions. The Principal Solutions Engineer, West, is a remote role based in the United States, focusing on the Western region. This position involves collaborating closely with Sales Directors to demonstrate Cresta's AI capabilities to potential clients, providing both technical insights and strategic guidance.
In this role, the Principal Solutions Engineer will engage with prospective customers to understand their business objectives, technical environments, and operational challenges. Responsibilities include leading discovery sessions, designing tailored product demonstrations, and managing proof-of-value engagements. The engineer will also conduct ROI workshops to build business case models, ensuring that Cresta's solutions align with the client's goals and deliver measurable outcomes.
Candidates should have over seven years of experience in customer-facing roles, with at least one to three years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry. A deep understanding of contact center solutions, including telephony architecture and CCaaS platforms, is essential. Experience with AI/ML technologies, particularly large and small language models, and proficiency in CRM tools like Salesforce are highly valued.
Compensation for this position includes a base salary ranging from $180,000 to $220,000, with additional variable compensation and equity options. Cresta offers a comprehensive benefits package, including medical, dental, and vision coverage, flexible paid time off, paid parental leave, and a remote work setup budget. Employees also receive monthly wellness and communication stipends, along with in-office meal programs and commuter benefits for those working onsite.
Cresta fosters a dynamic and innovative company culture, emphasizing the transformative potential of AI in customer interactions. The company provides ample growth opportunities, encouraging employees to stay current with emerging technologies and to contribute to the evolution of AI-driven customer experiences. Joining Cresta offers the chance to be part of a mission-driven team dedicated to revolutionizing the workforce with AI.