Process Excellence & Continuous Improvement Specialist
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Global Process Excellence and Continuous Improvement Specialist Role…
SiteMinder's Global Support Organisation is investing in a dedicated Process Excellence function to drive operational efficiency, continuous improvement, and a consistently excellent customer experience. As the Process Excellence & Continuous Improvement Specialist, you will be a critical individual contributor embedded at the intersection of frontline support and strategic improvement.
In this role, you will spend meaningful time alongside frontline support teams — listening, observing, and identifying friction points before they become systemic problems. You will translate those insights into structured improvement initiatives, engage stakeholders to co-design solutions, secure buy-in, and track progress through to measurable outcomes. You are someone who gets...