Product Enablement Lead – Boltline
The Product Enablement Lead for Boltline at Stoke Space is responsible for guiding customers through the successful adoption and implementation of the Boltline platform within their engineering and manufacturing environments. This role involves translating complex product capabilities into clear documentation, tutorials, and training materials, enabling users to confidently utilize Boltline. Additionally, the position entails creating structured workflows and best practices to assist organizations in implementing engineering and manufacturing processes using the platform. The role also includes gathering structured feedback from users and customers, organizing feature requests and usability insights, and collaborating with the product team to prioritize improvements that enhance Boltline's functionality and ease of adoption.
Key responsibilities include developing and maintaining comprehensive Boltline product documentation, such as how-to guides, feature explanations, and implementation resources. The role also involves creating customer education materials, including tutorials, onboarding guides, workflow walkthroughs, and example engineering/manufacturing use cases. Designing and delivering Boltline training sessions for customers, both virtual and on-site, is a critical aspect of the position. The Product Enablement Lead will translate engineering and manufacturing workflows—such as BOM management, traceability, configuration management, and production processes—into clear product usage guidance. Collaboration with Boltline Product, Engineering, and Customer Success teams is essential to ensure documentation accurately reflects product capabilities. The role also involves collecting, organizing, and analyzing customer feedback, feature requests, and usability insights from Boltline users, and structuring and prioritizing this feedback to inform the Boltline product roadmap. Maintaining the Boltline knowledge base and ensuring documentation remains accurate as the product evolves is also part of the role.
Required qualifications include experience producing high-quality technical documentation, tutorials, or knowledge base content for software products. Experience implementing or working with engineering or manufacturing processes, such as product lifecycle management, BOM management, production workflows, or traceability systems, is essential. The ability to translate complex technical systems into clear, structured explanations for users is crucial. Experience gathering, organizing, and synthesizing customer feedback into actionable insights is necessary. Excellent written and verbal communication skills, including the ability to deliver training sessions or workshops, are required. The role demands the ability to work cross-functionally with product managers, engineers, and customer-facing teams.
Preferred qualifications include experience working as part of a software product development organization, a background in manufacturing, aerospace, industrial engineering, or hardware product development environments, and experience creating implementation playbooks or workflow guides for complex technical products. Familiarity with modern documentation platforms, knowledge bases, or developer documentation tools is advantageous. Experience supporting enterprise software customers or technical SaaS products is also preferred.
Stoke Space offers a comprehensive benefits program, including equity in the form of stock options, subsidized medical, dental, and vision insurance, company-paid life and disability insurance, a 401(k) plan with employer match, four weeks of paid time off, ten holidays (including an end-of-year closure), paid family/parental leave, an on-site gym or monthly wellness stipend (depending on location), and dog-friendly offices.
Stoke Space is a mission-driven, collaborative company focused on building Nova, a fully and rapidly reusable launch vehicle designed for daily flight. The company aims to reduce the cost, increase the availability, and improve the reliability of space transportation, contributing to a scalable space industry. The team is empowered to take ownership of their work, fostering a culture of dedication and talent.