Product Manager - AI Customer Support
YOU. BETTER. WITH ALAN.
Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
HOW WE WORK: OUR LEADERSHIP PRINCIPLES
- Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
- Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
- Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
- Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
⭐️ THE PRODUCT MANAGER ROLE ⭐️
Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap.
- You'll work closely with designers, engineers and ops to define the right product and implement it.
- You'll partner and align with all parts of the business: sales, customer care, insurance.
AI Customer Support is amazing opportunity to have an impact:
- You'll own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations.
- Working in the Support crew means expanding AI-powered experiences that today already resolve 50% of mobile interactio...