Product Marketing Manager- Customer Advocacy

WHO WE ARE

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

ABOUT THE ROLE

Our customers say things on calls that we wish every prospect could hear. An IT director tells us her team stopped drowning in password resets. A CIO mentions, almost in passing, that onboarding went from three days to twenty minutes. Right now most of those moments live in a Gong recording and go nowhere.

We want you to change that.

You'll be the person at Serval who knows our customers best. You'll get on calls with the IT teams using Serval, figure out what they actually built and what it changed for them, and turn that into the stories that power our campaigns, our website and our sales conversations. Part product marketer, part customer advocate, part journalist.

If you've ever read a case study and thought "nobody talks like this," you're who we're looking for.

WHAT YOU'LL DO

- Go find the stories. You'll spend real time with customers: IT leaders, the admins who built workflows in Serval, sometimes the employees on the other end of the ticket. You'll sit in on pilot calls, dig through Gong, and keep a close relationship with our AEs, Deployment...