Product Marketing Manager
MEET SIENA
Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.
Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.
We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.
THE TEAM
We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.
If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.
ABOUT THE ROLE
This role is built for someone who bridges the gap between customer wins and sales ammunition—turning product launches into market moments, customer stories into case studies, and competitive situations into wins. You'll work directly with our co-founders and GTM team to create the systematic marketing infrastructure that drives enterprise deals. If you have experience turning B2B customer success into compelling marketing assets that close deals, this is your opportunity to build a marketing function from the ground up.
WHAT YOU'LL DO
- Own end-to-end product launches—external market releases and internal team education—with full positioning, enablement, and amplification.
- Manage complete customer success story lifecycle from identification through interviews, content creation, legal approvals, and distribution.
- Build and run Siena Academy, creating curri...