Product Operations Manager

ABOUT CREDO AI 

The Credo AI Governance Platform operates as the trust layer for global enterprises focused on transforming their organizations with AI. It is powered by a knowledge graph that is updated by agents, enriched with global regulatory intelligence and curated business context, supported by Forward-Deployed Experts, giving enterprises a clear view of the risk profile behind every AI system. By making that risk visible, we enable teams to move quickly and confidently scale across systems to adopt compliant AI, faster and in a compliant manner.

THE ROLE

We're a small team shipping fast, and we've outgrown running planning, releases and customer feedback on goodwill alone. You'll build the operating system for our product and engineering team, and run it yourself.

You'll own the rhythm: quarterly planning, 6-week releases, sizing, release countdowns, and the flow of customer feedback into the roadmap. When it works, teams commit to what fits, risks surface early, and every release lands cleanly.

WHAT YOU'LL DO

- Own the product metrics operating system across the product organization: define the metric taxonomy, source-of-truth dashboards, reporting cadence and accountability model.

- Partner with each product manager to choose activation, adoption, retention, quality and delivery metrics that connect roadmap work to customer and business outcomes.

- Run quarterly planning and our 6-week release cadence, with plans, owners, dependencies and target product metrics in one place.

- Lead sizing with each product team every cycle, and show leadership where engineering capacity is going and what product outcomes that capacity is expected to move.

- Own the release calendar and run the countdown, from readiness reviews to go/no-go to post-launch checks.

- Collect go/no-go sign-offs from QA, Product, UX and Engineering, and hold a release when anyone says no.

- Build a ticket intake process: complete, de-duplicated tickets rolled up into...