Product Ops Lead

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

 

WHAT WILL YOU BE DOING?

- Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process

- Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business

- Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation

- Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed

- Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring

- Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring

- Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction...