Product Support Engineer, Tier 3
Cato Networks is seeking a visionary and customer-focused Product Support Engineer, Tier 3, to join our team. In this role, you will engage with customers during the evaluation, post-sales process, onboarding, and throughout the ongoing customer lifecycle. This is an opportunity to be part of a company that is building a cutting-edge enterprise network and secure cloud platform, on a fast track to becoming the worldwide market leader.
As a Product Support Engineer, Tier 3, you will own and manage customer issues, seeing problems through to resolution. Your responsibilities include researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues while maintaining a positive and can-do attitude. You will work directly with R&D and Product Management on customer issues until full resolution, act as a focal point for customers' needs by deeply understanding their business and aligning their needs with Cato’s solution, and nurture the relationship with the customer through ongoing communication and periodic meetings.
The ideal candidate has 2–4 years of experience as a Support Engineer or Network Engineer, with strong technical analytical skills emphasizing Networking, Routing, TCP/IP, Firewalls, and Packet Analysis. You should have thorough troubleshooting abilities and a passion for diving into complicated technical problems in real production environments. Experience working with a Cloud, SaaS technology provider is advantageous. Familiarity with VPNs, IPSec, security protocols, and standards is required. Excellent oral and written communication skills, with a passion for working with customers directly, are essential. The ability to adapt and work efficiently in a rapidly changing, dynamic environment, with a willingness to manage multiple simultaneous projects and tasks, is also important.
Cato Networks offers a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, and disability benefits. As an EEO/Affirmative Action Employer, for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Joining Cato Networks means becoming part of a team of veteran technology and security experts looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems simple. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader.