Product Support Specialist Contractor

ABOUT US:

Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculum—making meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachers’ time, integrates into real classrooms, and helps educators focus on what matters most.

Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn.

We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience.

We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our values—urgency, ownership, and focus—shape how we build and who we are.

THE OPPORTUNITY:

As a Product Support Specialist at Brisk Teaching, you'll sit on the Product team and act as the bridge between our users and the people building Brisk. You'll handle the most technical, ambiguous escalations from our Support team, run triage on bugs before they reach engineering, and turn patterns in user feedback into actionable signal for product and engineering. You'll also own detail-heavy product workstreams. This is a role for someone who wants to be close to the product, close to users, and trusted to own the details.

This role is remote, but we are looking for someone based in the SF/Bay Area or NYC. This role will help us through our Back-To-School season (June 2026 - October 2026) and has the potential to convert to full-time employment pending business need and performance afterwards.

YOU WILL:

- Reproduce reported issues, gather logs and context, and...