Product Support Specialist
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!
PRODUCT SUPPORT SPECIALIST
We are looking for a L1 Product Support Lead who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.
Working Hours: 11pm–8am PHT
What you will do:
- Provide direct chat and email support to CreatorIQ clients with a focus on enhancing the customer experience
- Provide clients with specialized support through complex issues in the form of screen shares and working sessions
- Contribute to our ever growing knowledge base with documentation and FAQ’s
- Research, follow up on and resolve client issues in a timely manner
- Responsibl...