Professional Services Salesforce Administrator
The Professional Services Salesforce Administrator position at Axon is an integral part of the company’s dynamic Professional Services team. Working within a leading technology organization dedicated to public safety and justice, this role bridges the gap between business needs and technical solutions, ensuring that Salesforce is optimized to support Axon’s growth and mission. The administrator collaborates closely with cross-functional teams and stakeholders to manage system configurations, solve business problems, and align Salesforce functionality with the company's objectives.
In this role, the Salesforce Administrator is responsible for day-to-day configuration, support, maintenance, and improvement of the Salesforce platform. Daily activities include building automations, creating and managing reports and dashboards, refining Salesforce flows, and assisting end users with troubleshooting and training. The administrator partners with business process owners to gather requirements, deliver best-practice solutions, and manage user permissions while supporting broader efforts to streamline professional services delivery.
Qualified candidates typically possess hands-on experience with Salesforce administration, ideally holding a relevant Salesforce certification. Proficiency in configuring Salesforce Sales Cloud and Service Cloud, creating custom reports, and understanding Apex or Salesforce integrations is important. An analytical mindset, strong communication skills, and hands-on problem-solving abilities are essential for success in this client-facing, collaborative environment.
Axon offers a competitive compensation package alongside a variety of employee benefits, including comprehensive health coverage, retirement plans, generous paid time off, and opportunities for continuous development. Employees enjoy access to modern tools, supportive leadership, and programs focused on well-being and work-life balance.
With Axon’s fast-paced, mission-driven culture, this position provides great opportunities for professional growth, continuous learning, and direct impact in a company committed to transforming public safety. Employees are encouraged to innovate, develop their careers, and make meaningful contributions to communities worldwide.