Program Manager, Operations

ABOUT ONE PASS

One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.

ABOUT THE ROLE

As the Program Manager, Operations, you will drive cross-functional project execution across the Operations organization, ensuring alignment, visibility, and on-time delivery of key initiatives.

This role operates horizontally across One Pass internal teams — including client implementation, eligibility, call center, network operations, Product, and Technology — as well as external partners and customers to coordinate work, manage dependencies, and keep priorities moving forward.

You will serve as the central owner for complex, cross-functional initiatives, including initiatives driven by external partners and key clients, bringing structure, accountability, and proactive risk management to ensure successful outcomes.

In addition, you will bring a strong analytical lens to the role—leveraging data, performance insights, and operational metrics to inform decisions, identify risks, and improve execution across workstreams.

KEY RESPONSIBILITIES

CROSS-FUNCTIONAL PROJECT MANAGEMENT

- Lead end-to-end project management for operational initiatives from intake through execution and delivery

- Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables

- Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership

- Drive accountability across teams to ensure work progresses as expected and deadlines are met

EXTERNAL PARTNER & CLIENT INI...