ProServe Solutions Engineer
About SewerAI Corporation
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.
About The Role
We're hiring a domain-first Professional Services Engineer who brings real sewer-inspection field expertise and wants to grow into technical delivery. As SewerAI scales rapidly, you'll own customer engagements end-to-end — from the first discovery call through validated delivery of a data migration or CMMS integration — becoming the trusted technical face for the customers you own.
This is not a traditional software-engineering role. You'll bring deep fluency in CCTV inspection, NASSCO standards, and inspection data quality, and you'll learn to use AI-assisted tooling to script, map, and transform data against the SewerAI API. Reporting into the ProServe team inside Engineering, you'll work directly with cities and utilities to solve the messy, real-world data problems that sit at the core of what we do.
Key Responsibilities
Customer Engagement & Delivery
- Own the full engagement lifecycle — from technical discovery through scoping, ETL execution, and delivery — as the single accountable owner on each customer account.
- Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements.
- Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate.
- Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders.
Data Migration & Integration
- Execute legacy data migrations into Pioneer...