Renewal Specialist Director (SMB)

The Renewal Specialist Director (SMB) at KnowBe4 is a leadership role within the Customer Success team, focusing on managing and optimizing the renewal process for small and medium-sized business (SMB) clients. This position involves close collaboration with SMB Customer Success Managers (CSMs) to strategize on renewals, add-ons, and upsells, aiming to maximize bookings and customer retention. The director is responsible for overseeing a team of CS SMB Renewal Specialists, ensuring they meet and exceed performance targets, and maintaining a high level of customer satisfaction.