Retail & Fleet Assistant Manager

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.
 
Key Responsibilities
Retail Management:
o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.
o Demonstrate and train both service and product-knowledge standards.
o Assist in leading regular huddles with RCUAS team members.
o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.
o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.
Fleet Auto Sales:
o Sell vehicles to business Members.
o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.
o Prepare paperwork for the sale of the vehicle and loan.
o Research and solve Member problems and complaints in an accurate and timely manner.
o Perform all functions in a security conscientious manner.
Administrative and Support:
o Assist with completion of monthly reports and other tasks as needed.
o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles.
o Ensure the immediate collection of sales proceeds on each vehicle sold.
o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.
o Responsible for moving cars and organizing dealership lot.
o Assure the close out of all deals sold at RCU Auto Services.
o Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage.
o Partner with Assistant Manager in tracking and forwarding internet leads to Sa...