Sales Director, Commercial
The Sales Director, Commercial at Talkdesk is a frontline sales leader responsible for driving new-logo growth and customer expansion within the company's Commercial segment. This role involves managing a team of eight Account Executives and one Inside Sales Representative/Account Manager, focusing on bookings, pipeline generation, forecast accuracy, sales execution, and talent development. The position is based in San Francisco, California, and operates in a hybrid work environment.
Key responsibilities include leading and coaching the sales team to consistently achieve targets, implementing Talkdesk's Customer Experience Automation (CXA) strategy, and maintaining a strong focus on new-logo acquisition while driving expansion within the existing customer base. The role also involves conducting structured weekly meetings, owning forecast accuracy, coaching sellers on various sales strategies, building a strong pipeline-generation culture, and partnering closely with other departments to create pipeline and deliver a strong customer experience.
Candidates should possess a BA/BS degree or equivalent professional experience, with 7-10+ years of B2B technology sales experience, preferably within SaaS, CCaaS, CX, AI, or related cloud technologies. A minimum of 4 years of frontline sales management experience leading quota-carrying sales teams is required. Additional qualifications include proven success in achieving bookings targets, experience in selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions, strong coaching capabilities, and proficiency in pipeline management and forecasting.
The compensation package includes an On-Target Earnings (OTE) pay range of $330,000 - $350,000, with potential eligibility for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions. Benefits encompass medical, dental, vision, life and disability insurance, an Employee Assistance Program (EAP), a 401(k) plan, uncapped paid time off for exempt employees, 14 paid holidays annually, and paid sick leave.
Talkdesk is recognized for its inclusive and diverse culture, with 50% of its executive leadership team being women. The company emphasizes community and environmental giving, offering employees paid volunteer time and supporting non-profits. Talkdesk has been named a Best Company for Diversity by Comparably, reflecting its commitment to fostering an inclusive workplace.