Salesforce Business Analyst
The Salesforce Business Analyst at Questel is responsible for analyzing, translating, and documenting business needs to support the implementation and optimization of Salesforce-based platforms, including Equinox Corporate+ and Equinox Invention. Acting as a bridge between business and technology, this role ensures that functional requirements are clearly defined and solutions are delivered to meet end-user expectations.
Key responsibilities include collaborating with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements. The analyst translates business needs into user stories, defines acceptance criteria for development and testing, and organizes functional testing campaigns and user acceptance testing (UAT) in sandbox and trial environments. Additionally, the role involves coordinating with Salesforce administrators and developers on deployment activities, validating the successful implementation of new features, and identifying opportunities for continuous improvement of Salesforce business processes and platform usability.
The ideal candidate holds a bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, with a minimum of 2 years of experience in Salesforce functional analysis and implementation. Proficiency in Salesforce native tools such as Flows, Validation Rules, and Custom Objects is required, along with an understanding of APEX and SOQL. Familiarity with Salesforce Sandbox Management, Change Sets, Salesforce CLI, and Git is essential. Experience using tools like JIRA and Confluence within Agile/Scrum frameworks is also necessary. Strong analytical, organizational, and documentation skills, along with excellent verbal and written communication in English, are critical for success in this role.
Questel offers a dynamic work environment with opportunities for professional growth. The company provides flexible working hours, hybrid office/home working options, and a comprehensive benefits package, including health and wellbeing support, financial support for personal development activities, and access to various employee perks. Questel fosters an inclusive culture and continuous learning environment, encouraging career advancement opportunities for its employees.